1. Introduction
Welcome to our platform. By using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our platform.
2. User Accounts
- You must provide accurate and complete information when creating an account.
- You are responsible for maintaining the confidentiality of your login details.
- We reserve the right to suspend or terminate accounts that violate our policies.
3. Service Usage
- Our platform facilitates practice sessions for viva exams through scheduled Zoom meetings.
- Users are expected to adhere to professional conduct while using the service.
- We do not guarantee specific outcomes or exam success.
4. Payments & Refunds
- To process your payments, we require personal details such as your full name and email address.
- Payments are processed securely through Stripe, a world leader in payment processing.
- We do not store or have access to your payment details; all transactions are handled directly through Stripe.
- A joining fee is required to participate in practice sessions.
- Payments are non-refundable except in cases where service delivery is disrupted due to our fault.
5. Privacy & Data Protection
- We prioritize user privacy and comply with UK data protection laws.
- Your personal information is stored on UK-based servers and is not shared with third parties.
- If you wish to delete your personal details, you may request deletion via your account settings or by contacting support.
- Deletion requests may take up to one week to be fully processed.
- We collect and store personal details such as your full name and email address to process payments and provide services.
- We do not share your data with external organisations for marketing purposes.
- We may collect anonymised usage data for service improvement.
- Users have the right to access, update, or request deletion of their data at any time by contacting support.
6. Data Retention
- We retain personal data only for as long as necessary to provide services or comply with legal obligations.
- If you no longer wish to use our services, you may request account deletion, and your data will be removed within one week, except where retention is required by law.
7. Third-Party Services
- Payments are processed securely through Stripe. We do not store or have access to your payment details.
- We may use third-party service providers for analytics, email notifications, and hosting, all of which comply with data protection laws.
- If legally required, we may disclose certain user data to authorities.
8. Cookies Policy
- By using our platform, you consent to the use of cookies on your browser to ensure proper functionality and service delivery.
- Cookies help improve user experience and are used for essential operational purposes.
- You may disable cookies in your browser settings, but this may impact platform functionality.
9. Security & Code Integrity
- Users must not attempt to modify, interfere with, or disrupt our code, platform, or systems.
- Any unauthorized access, tampering, or malicious activities will result in account suspension and potential legal action.
10. Liability & Disclaimer
- We are not responsible for technical issues, interruptions, or user disputes.
- We do not provide legal, medical, or professional guarantees.
- Users participate at their own risk.
11. Modifications to Terms
- We reserve the right to update these Terms and Conditions at any time.
- Users will be notified of significant changes.
12. Contact Information
For inquiries regarding these terms, please contact us through our support page.
By using this platform, you acknowledge and agree to these Terms and Conditions.
Last update: 3rd of March 2025
